Billing Term and condtion

💳 Billing Terms & Conditions

Thank you for choosing Kin Go Shop! By making a purchase from us, you agree to the following Billing Terms & Conditions. Please read them carefully to understand your payment obligations and how we handle billing for your orders.

1. Billing Information

When you place an order with Kin Go Shop, you agree to provide accurate, complete, and current billing information. This includes:

  • Full name

  • Billing address (must match the address associated with your payment method)

  • Payment method (credit/debit card, PayPal, etc.)

  • Email address (for order confirmation and receipt)

  • Phone number (optional, but helpful for delivery issues)

You are responsible for ensuring that this information is correct and up-to-date at the time of your order. If we are unable to verify your billing information, your order may be delayed or canceled.

2. Payment Authorization

By placing an order with Kin Go Shop, you authorize us to charge your selected payment method for the total amount due. This includes the price of your purchased items plus any applicable taxes, shipping fees, and other charges that may apply.

  • Pre-Authorization: When you place an order, we will pre-authorize your payment method for the total amount. However, charges will not be processed until your order has been confirmed and shipped.

  • Order Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email with your order details.

3. Payment Methods

We accept the following payment methods for orders:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal: PayPal account or credit/debit cards linked to PayPal

  • Apple Pay / Google Pay: For quicker checkouts on supported devices

  • Klarna: Buy Now, Pay Later (subject to availability)

  • Bank Transfers: Available for wholesale orders only

By selecting your preferred payment method, you agree to the terms and conditions of the payment provider you are using.

4. Pricing and Charges

  • Product Pricing: All prices listed on our website are in GBP (£) and are subject to change without notice. However, once your order is confirmed, the price of the item(s) you ordered will not change.

  • Sales Tax: Sales tax will be added to your order based on your shipping address and the applicable local tax rate.

  • Shipping Fees: Shipping costs are calculated at checkout based on the delivery method you select. These fees will be added to your total order amount.

  • Currency: Prices are listed in GBP for UK-based customers. For international customers, currency conversion rates may apply depending on your payment method.

5. Billing and Shipping Addresses

  • Matching Billing and Shipping Address: For security reasons, the billing address must match the address associated with your payment method. If there is a mismatch, your order may be delayed or canceled.

  • Third-Party Billing: If you are paying for an order on behalf of someone else, please ensure that the billing details are correct and that the person receiving the order is aware of the charges.

6. Payment Failures

In case of a failed payment or declined card:

  • Order Processing: Your order will not be processed until payment has been successfully completed. You will be notified immediately if there is an issue with processing your payment.

  • Failed Payment Notification: If payment cannot be processed, we will send you an email to inform you of the issue. You may be asked to provide an alternative payment method or update your payment details.

  • Failed Payment Consequences: If payment is not successfully processed within 48 hours, the order will be automatically canceled, and any reserved items may be made available for other customers.

7. Order Cancellation and Refunds

  • Order Cancellation by Customer: If you wish to cancel your order, please contact us as soon as possible. Once an order is shipped, it cannot be canceled. Please refer to our Return & Refund Policy for details about returns after an order has been shipped.

  • Order Cancellation by Kin Go Shop: We reserve the right to cancel orders at our discretion, including orders that may appear to be fraudulent or have billing discrepancies. In such cases, you will receive a full refund to your original payment method.

  • Refund Processing: If you are eligible for a refund, please allow up to 7 business days for us to process it. Your refund will be issued to the payment method you used during checkout.

8. Subscription Orders (if applicable)

If you are signing up for any subscription-based services (such as automatic reorders or membership services), you agree to the following:

  • Recurring Billing: You will be billed automatically at the frequency specified during sign-up (e.g., monthly, annually).

  • Cancellation: You can cancel your subscription at any time via your account page or by contacting customer support. Cancellations will take effect from the next billing cycle.

9. Fraud Prevention and Security

  • Verification: To prevent fraud, we may verify your billing information. If we are unable to verify the information or detect suspicious activity, your order may be canceled or delayed.

  • Secure Transactions: We use SSL encryption to protect your personal and payment information. All payment details are processed through a secure, PCI-compliant payment gateway.

10. Contact Us

If you have any questions or concerns regarding billing, payments, or your order, please don't hesitate to contact our customer support team:

📧 kingooshop21@outlook.com
📱 +44 7213 35471
📍 35 Haydock Road, Bicester, OX26 1BT, United Kingdom