❓ Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Below you'll find answers to some of the most common questions we get. If you don’t see your question here, feel free to contact us, and we'll be happy to assist you.
1. How do I place an order?
To place an order, simply browse our collection, select the items you want, choose your size and quantity, and then proceed to checkout. You can pay using your preferred method (credit card, PayPal, etc.). Once your order is complete, you’ll receive a confirmation email.
2. Can I modify or cancel my order?
We process orders quickly to ensure fast delivery, so we may not be able to modify or cancel orders once they have been placed. However, if you notice an issue with your order, please contact us as soon as possible, and we'll do our best to assist you.
3. What should I do if I received a damaged or faulty item?
We're sorry to hear if you've received a damaged or faulty item! Please contact us at kingooshop21@outlook.com within 7 days of receiving the item. Include photos of the damage, and we’ll arrange a replacement or refund.
4. What are your shipping options?
We offer the following shipping options:
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UK Standard Delivery (2–4 business days): £3.99
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UK Express Delivery (1–2 business days): £6.99
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Free Standard Shipping on orders over £50
For international shipping, rates and delivery times vary based on the destination. For more details, please check our Shipping Policy.
5. How do I track my order?
Once your order has shipped, we’ll send you a tracking number via email. You can use this number to track your shipment on the carrier's website.
6. Do you ship internationally?
Yes, we offer international shipping to several countries. Shipping rates are calculated at checkout based on your location. For more information, check our Shipping Policy.
7. Can I return or exchange an item?
Yes, we accept returns on most items within 30 days of purchase, provided they are in new, unused condition. For more details on how to return or exchange an item, please refer to our Return & Refund Policy.
8. Do you offer gift cards?
At the moment, we do not offer gift cards. Stay tuned for future updates!
9. How can I contact customer service?
You can reach our customer support team by email at kingooshop21@outlook.com or call us at +44 7213 35471. We’re available Monday–Friday, 9am–5pm (GMT).
10. Are there any items that cannot be returned?
Certain products, such as gift cards, personalized items, or items marked as final sale, are not eligible for returns. Please check the product page for specific return details.
11. Do you offer discounts or promotions?
We occasionally offer sales and promotions. Make sure to sign up for our newsletter and follow us on social media to be the first to know about our latest deals!
12. How do I create an account?
To create an account, simply click on the "Sign Up" link at the top of our website, enter your email address, and follow the instructions. An account allows you to track orders, save your information, and receive special offers.
13. What if I forget my account password?
If you forget your password, click the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions to reset your password.
14. How can I stay updated with new arrivals and sales?
You can sign up for our newsletter at the bottom of the page or follow us on our social media channels for all the latest updates, product launches, and special promotions!
If you have any other questions or need assistance, don’t hesitate to contact us directly at kingooshop21@outlook.com.