📦 Inventory Policy
At Kin Go Shop, we strive to provide a smooth and transparent shopping experience. Below you’ll find our Inventory Policy, which outlines how we manage product stock, backorders, and related situations.
1. Product Availability
We work hard to ensure that the products listed on our website are available for purchase. However, stock levels can change rapidly due to high demand or supply chain factors. We aim to keep our inventory updated in real time, but there may be occasions where an item becomes temporarily unavailable.
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In-Stock Items: Products marked as “In Stock” are generally available for immediate shipping.
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Out of Stock: Items that are out of stock will be clearly marked as such on our website. If you attempt to add an out-of-stock item to your cart, you will be notified that the product is unavailable.
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Restocks: We continuously monitor stock levels and aim to restock popular items as quickly as possible. If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.
2. Backorders
In certain cases, we may allow you to purchase products that are temporarily out of stock via backorder. If you place an order for a backordered item, you will receive the following:
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Estimated Ship Date: You’ll be provided with an estimated ship date when you check out. Please note that this date may change depending on supplier availability and shipping times.
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Shipping of In-Stock Items: If your order contains both in-stock and backordered items, we will typically ship the in-stock items immediately. The backordered items will ship once they are available. If you’d prefer to wait for the entire order to ship together, please contact us at kingooshop21@outlook.com.
3. Inventory Updates
Our inventory is updated regularly, but occasionally, discrepancies can occur due to technical errors or delays in stock updates. If this happens, we will notify you as soon as possible and offer the following options:
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Full Refund: If the item you ordered is no longer available, we will issue a full refund for the item.
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Substitute Product: If you’re open to alternatives, we may offer a similar product of equal or greater value as a replacement.
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Order Cancellation: If we are unable to fulfill your order, we will cancel it and issue a full refund.
4. Pre-Orders
For new products or limited edition items, we may offer pre-orders. When you place a pre-order, you’re reserving the item before it’s officially released. The following guidelines apply:
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Estimated Release Date: Pre-order items are expected to ship on or around the specified release date. Please note that release dates may change depending on supply chain factors.
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Payment: Payment for pre-ordered items is processed at checkout. In the case of delays, you will be notified, and the option to cancel will be available.
5. Managing Inventory for Wholesale Orders
For wholesale customers, we provide dedicated support to manage bulk orders. If you're placing a large order, we recommend contacting us directly to discuss availability and secure the items you need.
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MOQ (Minimum Order Quantity): Wholesale orders must meet the minimum order quantity, which varies by product. Please reach out to us for more details.
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Backorder Handling for Wholesale: If a product is out of stock for wholesale orders, we’ll offer you the option to backorder or choose an alternative.
6. Inventory Accuracy
While we make every effort to ensure that our inventory and stock levels are accurate, errors can occasionally occur. If a discrepancy arises, we will notify you promptly and work to resolve the issue to your satisfaction. Our goal is to ensure that you have a smooth and hassle-free shopping experience.
7. Contact Us
If you have any questions regarding product availability, backorders, or anything related to our inventory, please don’t hesitate to get in touch:
📧 kingooshop21@outlook.com
📱 +44 7213 35471
đź“Ť 35 Haydock Road, Bicester, OX26 1BT, United Kingdom